Who is it for?
Redwall’s website maintenance and customer support service is perfect for anyone who wants to ensure their site stays reliable and any issues are resolved quickly. It’s an ideal solution for businesses of all sizes that don’t have the time or expertise to manage their website themselves.
A complete service
This is an all-in-one solution:
- Our maintenance service keeps your website software (and all the additions) up to date and secure.
- At the same time, our support team is always ready to respond quickly to your technical or content-related needs – whether it’s making changes to your site, adding new content, or something entirely different. You bring the ideas, we bring the solutions!
It makes website management simpler and smoother, with all your needs covered by one service.
Here are some examples of issues our support team handles:
- A plugin added to the website broke the design.
- Creating a banner with a CTA button for a new campaign.
- Setting up a new shipping method for an online store.
- The website does not comply with current GDPR requirements.
- The site wasn’t mobile-friendly – text was cut off the screen, images were too large, and buttons were unclickable.
We offer maintenance and support services for websites built on Joomla!, WordPress, and other popular content management systems.
Why is website maintenance important?
By entrusting your website maintenance to our experienced team, you ensure continuous reliability, security, and up-to-date performance. Our seamless and proactive approach keeps your site accessible at all times, without interruptions.
Who is website maintenance for, and why is it important?
You’ve just launched a new website, and maintenance services are immediately offered to you. It’s natural to wonder: why is this necessary? Is the site somehow already broken, or will it fall apart if it’s not regularly maintained? What does website maintenance actually involve?
Read moreInvesting in professional maintenance saves you time and money in the long run while ensuring your website fulfills its purpose.
Service details
Below is a detailed description of our service offerings by content management platform. Click the heading to view the full service details.
We are available by phone and email on weekdays from 9:00 AM to 5:00 PM (except public holidays).
- Updating WordPress core software and plugins with version upgrades and security patches.
- Updates are applied as soon as possible. Before updating, we check for compatible updates to main plugins and verify that critical post-release bugs have been fixed. Our specialists analyze the update content and perform updates only when they are stable. Rushing updates can cause more harm than good. Typically, security updates are applied within 1-3 business days, and minor or patch updates within 5 business days.
- Manual, multi-step process. Updates are first applied on a development server before being pushed live, ensuring your website remains accessible and fully functional for visitors at all times.
- Testing during and after updates, including checks of various views and functional parts of the site (forms, payments, etc.) first on the development server and then on the live site after deployment.
- Code fixes if errors occur, including integrating corrected code with existing code (up to 1 hour per issue).
- Backup copies are made, stored, and restored if needed.
- Paid plugin licenses are covered free of charge during the contract period, saving you €251 annually:
- ACF Pro (43€/year)
- WPML (99€/year)
- WP Rocket (59€/year)
- Akeeba Backup Professional (50€/year)
- 24/7 website monitoring with our custom-built software.
- Additional developments and integrations based on your requests.
- Support with content management questions.
- Technical SEO tasks (for example, based on marketing agency audits).
- Proactive approach: recommendations for improvements and enhancements.
We are available by phone and email on weekdays from 9:00 AM to 5:00 PM (except public holidays).
- Manual updates and security patches for Joomla! core and extensions.
- Updates are applied as soon as possible. Before updating, we check for compatible updates to main plugins and verify that critical post-release bugs have been fixed. Our specialists analyze the update content and perform updates only when they are stable. Rushing updates can cause more harm than good. Typically, security updates are applied within 1-3 business days, and minor or patch updates within 5 business days.
- Manual, multi-step process. Updates are first applied on a development server before being pushed live, ensuring your website remains accessible and fully functional for visitors at all times.
- Testing during and after updates, including checks of various views and functional parts of the site (forms, payments, etc.) first on the development server and then on the live site after deployment.
- Code fixes if errors occur, including integrating corrected code with existing code (up to 1 hour per issue).
- Backup copies are made, stored, and restored if needed.
- Paid plugin licenses included free during the contract period, saving you €89 annually:
- JCE Pro (39€/year)
- Akeeba Backup Professional (50€/year)
- 24/7 website monitoring with our custom-built software.
- Additional developments and integrations based on your requests.
- Support with content management questions.
- Technical SEO tasks (for example, based on marketing agency audits).
- Proactive approach: recommendations for improvements and enhancements.
We are available by phone and email on weekdays from 9:00 AM to 5:00 PM (except public holidays).
Platform-based IT support often does not cover custom-designed websites; we offer help managing and updating your site.
- Additional developments and integrations based on your requests.
- Assistance with content management questions.
- Technical SEO tasks (for example, based on marketing agency audits).
- Proactive suggestions for improvements and enhancements.
If you need support for other CMS platforms, please contact us to discuss the details.
For more complex requests, our support team is backed by UI/UX designer and developers to ensure every issue and request is fully addressed.
How to get started?
Ordering website maintenance from Redwall is easy!
- Simply fill out the form below or contact us to describe your website’s needs—whether it’s WordPress, Joomla!, or another platform.
- We’ll review your site and provide a personalized proposal tailored to you.
- Once you approve the quote, we’ll sign the contract and begin our collaboration!